Terms & Conditions

The subject of this contract is exclusively the rental provision of a camping vehicle (camping bus, mobile home, etc.) with standard interior fittings and any additional accessories booked by LionCamper GmbH to the renting person. The statutory provisions on the package travel contract, in particular §§ 651 of the German Civil Code, do not apply to the contractual relationship. The person renting uses the corresponding rental vehicle on their own responsibility and organizes the trip themselves during the entire rental period. The lessor, LionCamper GmbH, does not owe any travel services, not even a total of travel services.

The law of the Federal Republic of Germany applies exclusively to the rental agreement of LionCamper GmbH. However, to the extent permitted by law, the general terms and conditions of LionCamper GmbH shall take precedence.

Any terms and conditions of the renter do not apply to the rental relationship between the landlord and the renter, even if the landlord does not separately object to their validity in individual cases.

The contracts are concluded in German and in writing. All agreements between the lessor and the person renting must also be made in writing; verbal ancillary agreements are ineffective.

The rental vehicle may only be used within the states of the European Union, Great Britain, Norway, Iceland, Croatia, Andorra, Albania, Macedonia, Bosnia and Herzegovina and Switzerland. Traveling to all other non-EU countries is excluded from the rental relationship and is therefore prohibited for the person renting, unless approved by LionCamper GmbH in individual cases.

Within the framework of the rental relationship, the camping vehicles are to be used exclusively for private purposes (e.g. vacation trips, multi-day trips, trips to events, etc.). Any commercial use (e.g. subletting or subletting, use for taxi or shuttle rides or similar), as well as use for moving house or generally as a transport vehicle (e.g. furniture, bicycles, explosive / flammable / toxic / radioactive substances) is prohibited. Violations entitle the lessor to terminate the rental agreement without notice and, if necessary, to make claims for damages. However, renting a camping vehicle for the purpose of a creative workplace or as a home office option does not count as commercial use and is therefore permitted.

2.1

Our offers on our website are non-binding. Customers have the following options for concluding a contract:

– Customers can use our booking system. By submitting the booking form, customers send a binding offer for the conclusion of a rental contract. The renting person then receives a reservation confirmation, which is considered acceptance of the contract.

– Customers can make a non-binding booking request for a specific rental period (e.g. by telephone / email). You will then receive a binding offer from us, LionCamper GmbH, to which we are bound for 2 working days. The binding acceptance of the offer by customers takes place by making the down payment shown in the offer within the period specified there.

2.2

For every booking, a deposit of 50% of the total rental price is due immediately after booking. The remaining amount must be transferred to our account no later than 3 working days before departure or paid in cash, by EC card or credit card upon collection. If the deposit is not paid on time, we reserve the right to cancel the rental agreement. Receipt on our account is decisive for compliance with the transfer deadlines.

2.3

We will send the text of the contract to the renter on a durable medium (e-mail or paper printout) in our e-mail confirmation or in a separate e-mail, but at the latest when the camping vehicle is picked up. The text of the contract is stored in compliance with data protection.

3.1 The minimum age for drivers of our rental vehicles is 18 years.

3.2 The renting person and all drivers are entered in writing in the rental contract and must present their original driver’s license and a valid identity card/passport when the vehicle is handed over to the lessor. Vehicles will not be handed over without a valid driving license and identification document.

3.3 The rental vehicle may only be driven by the person renting it and the driver entered in the rental agreement. The renting person is liable for all damage caused by unauthorized drivers.

4.1 Our prices result from our offer (No. 2 Para. 1), as well as for optional services, if not shown in the offer, from our price overview valid at the time the contract was concluded at:

Prices and conditions

The prices quoted include statutory VAT.

4.2 Unless expressly agreed otherwise with LionCamper GmbH, an immediate deposit of 50% of the total rental price (see § 2 Paragraph 1) is due. The remaining payment is due by bank transfer no later than 3 working days before the pick-up date. Alternatively, the balance can be paid in cash, by EC or credit card on the day of collection when the vehicle is handed over. EC card payments are always accepted and credit card payments only from an amount of 500 €.

4.3 The lessor reserves the right to only release the vehicle to the person renting after the invoice has been paid in full. LionCamper GmbH is entitled to terminate the tenancy with immediate effect if the deposit and/or the balance is not paid in good time. The renting person is not entitled to a deferral of the payment period or to a settlement of the invoice only after the end of the rental relationship.

5.1 The deposit to be deposited by the renting person will either be transferred before the pick-up date or deposited in cash upon pick-up.

5.2 Up to a rental period of 25 nights, the deposit can also be paid by the renter by credit card. The renter needs the credit card PIN for this. The following cards are accepted: MasterCard, Visa, JCB, UnionPay, Diners/Discover, VPay. If the deposit by credit card does not work when the vehicle is picked up for various reasons (e.g. technical problems), the renter is responsible for depositing the deposit elsewhere.

5.3 The credit card will not be charged when depositing the deposit. The deposit amount due is only reserved and is no longer available to the renter until the deposit is refunded with regard to the disposal limit. Deposit reservations on credit cards expire automatically upon expiry of the 28th day after the deposit reservation.

5.4 The default deposit is €1.000. The renting person has the option of reducing the deposit by booking an appropriate insurance package. The amount of the deposit, depending on the insurance package, results from the valid price overview at: https://lioncamper.de/preise/

5.5 Without a deposit, the rental vehicle will not be handed over. This does not apply to reservations with a booked “Safari” insurance package, which does not require a deposit.

5.6 The deposit will be refunded immediately upon return of the vehicle in accordance with the contract. In the case of credit cards, the credit card and the credit card PIN are required again on site when the vehicle is returned in order to cancel the deposit reservation before the 28-day period has expired. The lessor is not obliged to invest the deposit. In the event of non-contractual return (e.g. damage to the interior, damage to the outside of the vehicle, damage to tires or rims, glass damage & stone chips, damage to the awning or pop-up roof, camper not fully fuelled, camper heavily soiled) or subsequent booking of changes (e.g. booking final cleaning), LionCamper GmbH is entitled to withhold a corresponding portion of the deposit. If the amount of damage cannot be specifically quantified when the vehicle is returned, LionCamper GmbH as the lessor is entitled to withhold the deposit until final clarification, which is brought about by LionCamper GmbH within 14 working days.

5.7 Liability of the renting person for his/her fault, hidden or concealed defects or damage, which due to their nature can only be determined afterwards by the landlady, remains reserved. The general legal requirements apply here.

6.1  The renting person is liable according to the legal regulations.

6.2  The renting person undertakes to exempt LionCamper GmbH as the landlord from all third-party claims for which the renting person is responsible,

especially with regard to fines, penalties and fees. LionCamper GmbH is entitled to charge a processing fee of EUR 25,00 per process.

6.3  The motorhome will be handed over insured. The insurance cover is as follows:

    •  Liability insurance with € 100 million coverage

    •  Comprehensive insurance

    • Europe-wide cover letter including accident and breakdown assistance

6.4 In the event of damage, the renting person is liable for fully and partially comprehensive damage up to a maximum of the deductible. By default, this is €1.000 for the “Basic” package, €500 for the “Roadtrip” insurance package and €0 for the “Safari” insurance package. In the case of partially comprehensive damage, the maximum deductible is €500.

6.5  The maximum deductible applies per claim and not per rental.

6.6  The renting person is fully liable for the repair costs for any damage to and in the vehicle due to grossly negligent behavior, incorrect operation, improper use of the vehicle or unusually high levels of effort during operation. The amount of damage is not capped by the deposit or the corresponding comprehensive insurance deductible for the various insurance packages. This applies in particular to the following damage:

    • Damage to the awning: The awning must be operated in accordance with the manual. The awning must not be extended in strong wind and rain. The pegs provided by LionCamper GmbH must be used to secure the awning feet, provided that the subsurface of the parking space allows this. The extended awning must not be left unattended and must be retracted inside if the customer is absent for a longer period of time.

    • Damage to the pop-up roof: The pop-up roof must be operated in accordance with the manual. The pop-up roof may only be extended if it is ensured that there is enough space above the vehicle. The pop-up roof must be retracted in strong winds and / or rain to prevent structural damage and the ingress of water. If the customer is absent for a longer period of time, the pop-up roof must be retracted from the inside and must not be left unattended in the extended position. The renting person is also fully liable for damage to the roof bellows (e.g. holes in the fabric due to trapping when the pop-up roof is not closed properly).

    • Damage to the fresh water system: The renting person is fully liable for damage caused by incorrect fueling (e.g. diesel in the fresh water tank) or by filling the fresh water tank with liquids other than water. The system cannot be cleaned and usually has to be replaced entirely.

    • Incorrect fueling: All vehicles in the LionCamper GmbH camper fleet are powered by new, low-emission diesel engines. The renting person is fully liable for damage and consequential damage caused by incorrectly refueling the diesel or AdBlue tank.

6.7 The documentation of existing damage on the rental contract at the time the vehicle is handed over is decisive for the contractually agreed quality and liability basis of the person renting.

7.1 LionCamper GmbH is liable as the lessor insofar as there is insurance cover. Apart from that, claims of the renting person for damages are excluded. Excluded from this are claims for damages by customers from injury to life, limb, health or from the breach of essential contractual obligations (cardinal obligations) as well as liability for other damages that are based on an intentional or grossly negligent breach of duty by LionCamper GmbH, the legal representatives or vicarious agents. Essential contractual obligations are those whose fulfillment is necessary to achieve the objective of the contract. In the event of a breach of essential contractual obligations, LionCamper GmbH as the lessor is only liable for the foreseeable damage that is typical for the contract if this was caused simply by negligence, unless it is a matter of claims for damages by customers resulting from injury to life, limb or health .

7.2 The above exclusions and limitations of liability apply to the same extent in favor of our bodies, legal representatives, employees and other vicarious agents.

7.3 The restrictions listed above do not apply to our liability for guaranteed properties in terms of quality. 444 BGB, due to injury to life, limb or health or according to the product liability law.

8.1 Vehicle handovers and vehicle returns take place at the time agreed between the renting person and LionCamper GmbH. The renting person selects the binding handover and return time during the booking process. The following handover times can be reserved by the renting person during the booking process, always on the hour:

Vehicle handover: Monday to Saturday from 09:00 a.m. to 16:00 p.m

Vehicle returns: Monday to Sunday from 09:00 - 16:00

The lessor reserves the right to deviate from the reserved times after consultation with the person renting, should the capacities in day-to-day business so require.

8.2 Delays in the return must be reported to LionCamper GmbH immediately by telephone. In the event of delays of more than 60 minutes, LionCamper GmbH reserves the right to charge for another day's rental of the vehicle type rented.

8.3 If the vehicle is returned earlier than agreed in the rental agreement, the renter is not entitled to a partial refund of the rental price.

8.4 The rental agreement ends at the end of the rental period agreed in the rental agreement. If the renter continues to use the vehicle after the agreed rental period has expired, the rental relationship is not considered to be extended.

8.5 The renting person is obliged to return the vehicle to LionCamper GmbH in good time at the location defined in the rental agreement. Any delays (e.g. traffic jams, accidents, etc.) must be reported to LionCamper GmbH in good time and immediately. In the case of a return on a day other than the originally agreed return day, each started day of delay will also be charged. We reserve the right to assert further claims for damages. In the event of a late return that is not reported to LionCamper GmbH, LionCamper GmbH reserves the right to file a criminal complaint with the responsible authorities.

8.6 Unscheduled variables such as e.g. B. traffic volume, traffic jam, etc. disrupt a punctual handover or return. The renting person is not entitled to a refund or compensation in the event of deviations from the agreed times.

8.7 When picking up the vehicle, the renting person and, if applicable, other drivers are obliged to present a valid official ID and a valid driver's license. LionCamper GmbH will instruct its customers appropriately in the vehicle and its operation. The condition of the rental vehicle is recorded when the vehicle is handed over. Existing damage will be carefully documented by LionCamper GmbH, legal representatives or employees on the rental agreement.

8.8 The vehicle is handed over to the renter with a full tank. The renter returns the vehicle with a full tank. If the vehicle is returned with an only partially filled tank, LionCamper GmbH reserves the right to offset the costs for filling the tank completely plus a processing fee of €25 against the deposit deposited.

8.9 If no final cleaning has been booked by the renting person through LionCamper GmbH as the lessor, the vehicle will be returned to LionCamper GmbH in a clean condition (swept, vacuumed and mopped). The outside wash is carried out by LionCamper GmbH. If the vehicle is returned in an improperly cleaned condition (interior) without a booked final cleaning, LionCamper GmbH reserves the right to charge the renting person an interior cleaning fee i. hv 100,00 EUR to be invoiced. This can be offset against the deposit paid. This also applies to unusually strong contamination, e.g. B. on upholstery, the headliner, camping accessories or similar.

8.10 Even if no bike rack was explicitly booked by the renter, it can happen that a rack is mounted on the rented vehicle. LionCamper GmbH is not obliged to dismantle the bike rack. The renter is not allowed to dismantle the bike rack himself.

 

9.1 The renting person is entitled to withdraw from the contract at any time before the start of the rental period, without giving reasons. In this case, LionCamper GmbH as the landlord loses the right to the agreed rental price, but receives appropriate compensation. Unless otherwise agreed in the contract, reasonable compensation flat rates are specified - In the event of withdrawal:

– Up to the 51st day before the agreed rental start: Free cancellation. 
– From the 50th day to the 30th day before the agreed rental start: 30% of the rental price
– From the 29th day to the 15th day before the agreed rental start: 60% of the rental price
– From the 14th day to the 8th day before the agreed rental start: 80% of the rental price
– From the 7th day until the agreed start of the rental period: 100% of the rental price

9.2 The following goodwill arrangement applies up to 48 hours before the start of the journey. A rebooking is possible free of charge. In the event of a cancellation, the person renting will be given the information from 9.1. reimbursed in full for the cancellation costs due in the form of a LionCamper travel voucher. This travel voucher is valid from 31.12. valid for three years of the year in question and can be applied to all vehicle categories. See voucher regulations under point 11.

9.3 The tenant is free to provide evidence that the damage was low or not at all.

9.4 If the rented vehicle is not picked up at the agreed time without notification, the rent already paid will be retained in full. In the event that no rent has yet been paid, claims for damages by LionCamper GmbH against the renting person remain unaffected.

10.1 In the event of damage, LionCamper GmbH as the lessor must be informed immediately. This also applies in the event of any technical defects.

10.2. In the event of an accident, the renter must also notify the local police immediately and ask for a police accident report. There is a European accident report sheet in the glove compartment of every LionCamper GmbH vehicle. If there is a clear question of guilt (e.g. the other party involved in the accident touches the parked LionCamper rental vehicle when leaving the parking space), there is no need for the police to record the accident, provided that the renting person and the other person(s) involved in the accident: complete and legibly complete the accident report, together with both of them parties have completed a signed question of guilt. However, the waiver of a police accident record must first be approved by LionCamper GmbH as the lessor after consultation. The lessee is also obliged to photograph the accident site as a whole, both vehicles involved in the accident with visible license plates and the individual damage to both vehicles in detail . Accident and breakdown assistance, as well as other emergency services in the event of damage (rental car, hotel accommodation, return transport, etc.) are provided to the renting person via the Europe-wide cover letter for the rented vehicle.

11.1 Pets may be taken along with the express written consent of LionCamper GmbH as the lessor. Own vehicles (so-called “dog campers”) are provided for taking pets, especially dogs. Customers are responsible for proper security and any animal welfare regulations to be observed and must ensure that the vehicle interior is protected from signs of wear and tear and/or damage caused by pets. If a dog camper is returned with unusually heavy soiling, LionCamper GmbH reserves the right to charge an additional special cleaning fee of €100 in addition to the dog fee. If you take your pet with you without prior notice, the renter will be charged an amount of €500 for the depreciation of a non-dog camper.

11.2 Smoking is strictly prohibited in all LionCamper GmbH rental vehicles. In the event of an infringement, €500 of the deposit will be withheld or charged for the purpose of cleaning up the smoke residue and compensating for the loss in value of the vehicle.

11.3 The renting person must always treat the rental vehicle with care and observe all regulations and technical rules relevant to its use, as well as always properly lock the rental vehicle and protect it against theft. The operating instructions for the rental vehicle, as well as all built-in devices, etc., must be strictly observed. In particular, the renter undertakes to observe the existing traffic regulations in the respective countries. Driving is only permitted with a secured or locked gas bottle.

11.4 The renter may only use the vehicle within the geographic borders of Europe and in non-European areas that belong to the European Union. There is no insurance cover outside the permitted areas/countries according to the international insurance card (can be found in the glove compartment).

11.5 The renter undertakes to only move the vehicle in a roadworthy condition and to take sufficient breaks when tired.

11.6 The renter is responsible for the proper securing of luggage and accessories to protect all passengers and to protect the vehicle from damage caused by the load.

11.7 The vehicle is to be treated carefully and professionally. The renting person undertakes to regularly check that the vehicle is roadworthy and in perfect technical condition (lighting, oil, liquids, tire pressure, etc.). Any warnings of the vehicle must be observed in accordance with the operating instructions and immediately reported to LionCamper GmbH for further evaluation of the situation.

Travel vouchers from LionCamper GmbH are valid for three years from December 31 of the year of purchase. Example: Voucher purchase on 01.08.2021/01.08.2021/31.12.2024 – voucher validity from XNUMX/XNUMX/XNUMX up to and including XNUMX/XNUMX/XNUMX. Vouchers are not personal and can also be redeemed by third parties. The value of the voucher, as well as the remainder of the voucher in the case of partial redemption, cannot be paid out. The voucher can only be redeemed at LionCamper GmbH. Vouchers cannot be combined with other vouchers. Discount codes cannot be combined with other discount codes either.

13.1 By using the navigation device of the rented vehicle, navigation data and destinations entered during the rental period can be saved in the multimedia system. This also applies to data when connecting mobile phones or other Bluetooth-enabled communication devices. The renting person is responsible for deleting coupled devices and/or saved navigation data before returning the vehicle, if desired.

13.2 Rented vehicles can use so-called “connected vehicle” functionalities such as e.g. B. “WeConnect” from Volkswagen can be networked. In addition to the automated implementation of updates to the navigation and multimedia system, vehicle connectivity is also used for the maintenance, care and organization of the vehicle fleet. Details on vehicle connectivity and the correspondingly collected telematics data can be found in the data protection declaration of LionCamper GmbH.

14.1 LionCamper GmbH observes the applicable data protection regulations. You can find more detailed information about data processing and the rights to which you are entitled (right to information, right to rectification or erasure, right to restriction of processing, right to object to processing, right to data portability) in our data protection information, which we gave you on your first visit Make contact available.

14.2  Legitimate interest in the processing of usage-related vehicle data from 13.2. According to Art. 6 Para. 1 lit. f) GDPR is to always provide the customers of LionCamper GmbH with roadworthy and technically perfect vehicles and, if necessary, to recognize, organize and carry out the need for repairs in good time.

15.1  The purchase or rental contract between LionCamper GmbH and the person renting is subject to the law of the Federal Republic of Germany to the exclusion of the UN Convention on Contracts for the International Sale of Goods. The legal regulations on the restriction of the choice of law and the applicability of mandatory regulations, in particular of the state in which the renter has his habitual residence as a consumer, remain unaffected.

15.2  If the renting person is a merchant within the meaning of Section 1 (1) of the Commercial Code (HGB), a legal entity under public law or a special fund under public law, the courts responsible for Freising are exclusively responsible for all disputes arising from or in connection with the relevant contractual relationship. In all other cases, we or the renting person can bring an action before any court with jurisdiction based on statutory provisions.

16.1 Withdrawal:

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day the contract is concluded. In order to exercise your right of withdrawal, you must inform us (LionCamper GmbH, Am Lohmühlbach 11, 85356 Freising, +49 8161 2017161 XNUMX, info@lioncamper.de) by means of a clear declaration (e.g. a letter sent by post or email) inform about your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

16.2 Consequences of the cancellation:

If you cancel this contract, we have to repay all payments that we have received from you immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.

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